Refund policy

Refund & Return Policy

Effective Date: July 14, 2026

Refund & Return Policy

We stand behind our products. If something isn't right, here's how we make it right.

Satisfaction Guarantee

If you're not satisfied for any reason, contact us within 3 days of delivery and we'll work with you on a resolution — including a full or partial refund at our discretion.

Eligibility

  • Unopened, unused products in original packaging may be returned within  5 days of delivery for a full refund
  • Due to the nature of consumable products, we cannot accept returns on opened or partially used items, except in cases of damage or defect
  • Final sale items are not eligible for return or exchange

Damaged or Defective Items

Email (Contact@Salve-Shop.com)  within 3 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund.

How to Initiate a Return

  1. Email (Contact@Salve-Shop.com) with your order number and reason for return
  2. We'll respond within 3 business days with instructions
  3. Once received and inspected, refunds are issued within 2 business days to the original payment method

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

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